I'm so sick of Dell. I ordered a canon camera with a bag. They shipped me the bag and delayed the camera for two months and then suddenly canceled my order without any notice even though I accepted the delay again. In fact, they accept all order even they don't have items in stock. All customer service is useless. They can't help to resolve the problem. Never recommend it to anyone.
frankhc897 -
Friday, April 3rd 2009 4:45 PM
I ordered Mini 10 and received the system with damage hard drive. I called and they won't exchange the system for me and just have me to change the hard drive myself. They will send me hard drive. That's not right. I order the working condition laptop and send me the non-working condition then won't exchange for me. All customer service are in India and the worst. They don't understand how the customer serivce work in US. Once you buy it you stuck with it.
immaViLLaiN -
Saturday, April 5th 2008 10:33 AM
I had the Inspiron 5150 that recently just died out on me with the same problem everyone else had. Google Inspiron 5150 if you don't know and you'll find all the sites and forums on this issue. I tried to contact Dell, but basically they said "You said that this problem started after the warranty of the system was already out. That means that system works normally and meets the quality guidelines that all electronic makers follows. An opinion of maybe a few does not indicate that the particular model is also having the same issue." Basically it's built to last for the warranty period, if it dies after then that's normal. I have multiple Dell systems at home and alway recommended them, but if this is how they treat their customers then forget it. My next system is going to be HP or Lenovo.
sycc -
Tuesday, March 25th 2008 2:45 PM
I did not receive Cash Back for a Dell laptop I bought on Jan because they stated "the last click prior to the transaction was Brad's Deals, not FatWallet". I don't know what's "Brad's Deals", and the only thing I know is they do not want to pay the Cash Back and use a ridiculous excuse.
gahibb -
Sunday, March 16th 2008 9:53 PM
befare Dell coupon users! Dell send me a courtesey coupon, and I used it. My online total was 5$ when I order the item and since amount was low paid w paypal. Next day, i received a payment problem email from Dell, saying "there is a problem with paypal". I called Dell, give my credit card and thought things are done! No, next time I checked my credit card bill, they charged me excluding the coupon, 25$ more. Allright, I gave them a call, explain the situation and they apologize and told they will fix it. 2 months and various phone and emails later, they did not credit me for the coupon amount. what a CHEAP customer service!!!
sammyonfw -
Thursday, March 6th 2008 1:12 PM
anyone know can I get FW CashBack on Dell small business purchase
mastertux -
Sunday, January 20th 2008 10:27 PM
The customer service of this company is very poor. Also I did not receive my Cash Back even after submitting a followup request.
pszhan -
Tuesday, December 25th 2007 10:59 PM
I owned a lot Dell systems. This year, I gave HP a try and I bought a HP notebook. Compare with my a year old Dell notebook, HP is much slower with newer and better hardware!!! This is the reverse murphy's law. The two notebooks are the same size, cost the same. I am still a Dell customer of almost 10 years. I will not go back to HP any more.
irocx90 -
Sunday, December 23rd 2007 2:24 AM
You've read the horror stories - you're next. Don't believe it? Continue to do business with this worthless company and you will find out. I did. Worst customer service PERIOD. 'Nuff said.
lesliejs -
Friday, December 14th 2007 10:55 AM
I placed an order with them faster shipping option, but my account kept showing that it would be delayed for a ridiculous amount of time. I chatted with customer service (most probably from india, but very polite) and within 30 minutes I had a tracking number assigned to me. Almost unreal, I'm extremely impressed.
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(5.6 out of 10)
